University Printing

If your printer is not printing:

1. Check the printer to make sure it is turned on.
2. Check the power cable and the parallel/usb cable. Make sure they are connected to the computer and power outlet. (local printer only)
3. Check power cable and network cable to the wall are connected and the power outlet. (network printer only)
4. Make sure paper is loaded.
5. Check the printer queue and remove any print job that is holding up the printer.
6. Check to see if printer is out of ink.
7. Restart computer and printer.
8. If this does not work call x6900 the IT Helpdesk at x6900 to open a Work Order.

If your printer is leaving marks behind:

1. If lines, smudges, or ghost images are printing then replace the ink/toner cartridge. This is a sign of a bad or low cartridge.
2. Clean up any ink/toner that has spilled in the printer.
3. If this does not work call the IT Helpdesk at x6900 to open a Work Order.

University Copiers

The University of St. Thomas has a number of Toshiba copiers from Stargel throughout the campus. Basic repairs can be done by the IT department, however mechanical repairs requires calling Stargel. The University has a contract with Stargel to service, train, and deliver supplies to the specified copier.

For copier repairs: Call the IT Helpdesk at x6900 to open a Work Order. Make sure to clearly state that this is a Stargel Toshiba Copier.

For order supplies: Call the General Office and clearly state that the supplies are for the Stargel Toshiba Copiers and give them the name of the Copier model. Ex. E-Studio 16, 25, 28, 45, 350,650.

For training: Call the IT Helpdesk at x6900 to open a Work Order. Make sure to clearly state that this is a Stargel Toshiba Copier and that training is requested.